The course relies on workshops, role plays, and group debriefs to help participants understand various quality concepts and applications. Additionally, it offers hands-on experience with top-notch tools and applications, and numerous videos on quality tools and systems support it. Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.
By the end of the course, participants will be able to:
Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance.
Types of benchmarking
SBS is a management institution dedicated to preparing students for careers in the global economy. SBS offers programs which specialize in International Management, Finance, Marketing, and other fields.
SBS teaches state-of-the-art theory, immerses students in international experiences, and connects them to best practice in business.
SBS Swiss Business School has received institutional accreditation in accordance with the Higher Education Act (HEdA), is accredited by the Swiss Accreditation Council as a University of Applied Sciences Institute (AAQ), by the British Accreditation Council as an Independent Higher Education Institution (BAC), by the accreditation association for business education (ACBSP), by the Specialized Accrediting Body for Business (IACBE), and is recognized as a national advocate and institutional voice for promoting academic quality (CHEA).
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