The 7 quality tools

12 November 2015 (Thursday)

Every professional has his or her tools that they should never leave home without. Surgeons have scalpels and electrocardiograms they use for their surgeries and for diagnosis. Carpenters have hammers, squares and levels to fix and install fixtures. Electricians have screwdrivers, multimeters and cable cutters in their trade. Similarly, quality professionals need to master the use of quality tools to add value and to achieve success in various improvement initiatives.
In this webinar you will learn about the seven magnificent quality tools developed for ease of use by Kaoru Ishikawa. Upon reviewing various Total Quality Management (TQM) and Total Quality Control (TQC) literature one will conclude that these seven quality tools are those that are the most frequently discussed. Kaoru Ishikawa contends that 95% of a company's problems can be solved using them. They are designed for simplicity and to be accessible by every practitioner. The tools are: Flow charts or bar charts, Ishikawa diagrams, checklists, Pareto charts, histograms, scattergrams and control charts. We will also discuss applications and give examples.

Presented by

Fawzi A. Bawab, PhD

Partner

Fawzi is a partner with Meirc. He holds a Doctor of Philosophy (PhD) in Business Administration with focus on operational excellence from Edinburgh Business School at Heriot Watt University in the UK. He also holds a postgraduate certificate in business research methods from the same university. He holds an M.Sc. in industrial engineering and a B.Sc. in civil engineering from University of Jordan. He is a senior member of the American Society for Quality (ASQ), the American Institute of Industrial Engineers (IIE) and the American Society for Engineering Management (ASEM). Among the certifications he holds are certified quality lead assessor with IRCA of England, certified TS16949 automotive assessor, approved ASQ Lean Six Sigma instructor and ASQ certified manager of quality and organizational excellence. Fawzi is a registered professional engineer (P.E.) with the engineering association in Jordan, a certified Six Sigma Master Black Belt (CSSMBB) and a Kaplan-Norton strategy and KPI qualified practitioner. Fawzi is a certified training practitioner (CTP) from the Institute of Performance and Learning, Canada.

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