Using process mapping for quality improvement

10 August 2017 (Thursday)

A picture, or a diagram in our case, is worth a thousand words. So, when one needs to understand and improve any process, the science and art of process mapping comes in very handy. And in quality endeavors, it is paramount to understand how processes work and to figure out where the bottlenecks might be. Join this webinar to learn more about process mapping and how it can help organizations improve quality and gain efficiency. Various process assessments styles will be presented and discussed, including the Toyota Lean principles which can be used to help participants improve processes through mapping, whether in service or manufacturing organizations.

Presented by

Fawzi A. Bawab, PhD

Partner

Fawzi is a partner with Meirc. He holds a Doctor of Philosophy (PhD) in Business Administration with focus on operational excellence from Edinburgh Business School at Heriot Watt University in the UK. He also holds a postgraduate certificate in business research methods from the same university. He holds an M.Sc. in industrial engineering and a B.Sc. in civil engineering from University of Jordan. He is a senior member of the American Society for Quality (ASQ), the American Institute of Industrial Engineers (IIE) and the American Society for Engineering Management (ASEM). Among the certifications he holds are certified quality lead assessor with IRCA of England, certified TS16949 automotive assessor, approved ASQ Lean Six Sigma instructor and ASQ certified manager of quality and organizational excellence. Fawzi is a registered professional engineer (P.E.) with the engineering association in Jordan, a certified Six Sigma Master Black Belt (CSSMBB) and a Kaplan-Norton strategy and KPI qualified practitioner. Fawzi is a certified training practitioner (CTP) from the Institute of Performance and Learning, Canada.

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